Claims for damage or shortages must be made upon receipt of product. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Once a product has been installed, it cannot be returned. Stores Requiring Original Packaging for Return Location Decorative mosaics may be returned by the piece if unopened and still in its original packaging (cardboard backing and plastic wrapped).Individual pieces may be returned if purchased as a sample as indicated on the sales receipt,. In the locations listed below returns must be unopened and in its original purchased packaging and quantity, for example if tile is purchased by the box it must be returned by the box except as noted below:
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